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The ReMax Commitment To Service
71 RE/MAX ASSOCIATES AMONG 2004 QSC TOP REAL ESTATE PROFESSIONALS
(Greenwood Village, Colo., June 1, 2004) Quality Service Certification, Inc. and Leading Research Corporation have named 240 real estate sales and service professionals in North America who represent the best of the best in delivering measurably superior customer service and service satisfaction. Nearly 30 percent (a total of 71) on the list, which is published in the May/June issue of THE REAL ESTATE PROFESSIONAL magazine, are RE/MAX members.
The real estate brokerage industry has traditionally focused only on production and sales as measures of performance, says Larry Romito, President and CEO of Quality Service Certification, Inc. (QSC). These agents are being recognized for measurable service excellence and customer satisfaction. In these consumer-centric times, superior service delivery which is independently validated is a more valuable and meaningful measure of performance.
As a group, the 240 top real estate professionals averaged approximately thirty closed transactions during the past year with perfect or near-perfect service delivery and client satisfaction. Leading Research Corporation sent a detailed service evaluation survey to every client following the closing of transactions of more than 12,000 participating agents in North America.
Also important, adds Evelyn Alan of QSC, these agents are able to increase their sales productivity by using the proof of their superior service in their marketing materials. So they are increasing quantity as well as quality.
The Customer Satisfaction Ratings of the top real estate service providers in North America are available for consumers at www.QualityService.org. Consumers can find and select a real estate professional based upon their independently validated record of customer service and satisfaction with past customers.
When choosing a real estate professional, nothing is more important to the consumer than measurable results related to a professionals service satisfaction of past clients, states Romito.
Quality Service Certification, Inc. helps consumers find and select the best service professionals in real estate and mortgage and helps service professionals deliver their best. The QSC service strategy includes service specific training, standards and metrics for service delivery, timely and regular customer satisfaction feedback and detailed service performance assessment at the agent, office and company level. The independent collection of data and survey results assures objectivity and credibility.
Quality service is truly what being a great real estate professional is about, said Margaret Kelly, RE/MAX president. We also know that great companies are built one great agent at a time. We admire and congratulate anyone who understands and practices premium quality customer service, and were very proud of the RE/MAX associates who earned this honor.
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The RE/MAX franchise network is a global real estate system operating in 50 countries. 4,889 independently owned offices engage more than 91,952 member sales associates who lead the industry in professional designations, experience and production while providing real estate services in residential, commercial, referral, relocation, and asset management. For more information visit www.remax.com .
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